Troubleshooting

Company research could not reach my website

Check the URL for a typo or redirect problem. You can continue onboarding with a written company description, then correct the company website in Settings → Workspace & Company.

I do not see a comparison yet

Initial research can continue in the background after you leave the setup screen. Check Comparisons again shortly. If generation failed, use its retry action.

A comparison also needs a competitor with at least one successfully fetched source. Check source health in Sources or edit the competitor in Settings.

My comparison is too thin

A homepage rarely establishes every comparison area. In Comparisons, choose Edit sources to search for more evidence or add a specific pricing, product, documentation, release-note, or positioning page.

Also review your own company context and website in Settings so Dossyr can cite your side of the comparison.

I do not see a signal yet

A newly added source initially has only a baseline. Dossyr needs a later stored version with a material change before it can produce a change finding.

In Sources, check whether the page is due, whether its last fetch succeeded, and whether the latest result was unchanged or boilerplate-only.

A finding looks incomplete

Open its citation and inspect the stored-page evidence. Do not rely on the finding if its quote does not establish the claim. Use Send feedback in the app to report it as incorrect or confusing.

A public page cannot be fetched

Some sites block automated requests or render important content only after client-side scripts run. Confirm the URL is public and direct, then try another canonical page from the same domain. Source health and error details are available in Sources and Settings.

I need help with my workspace

Use Send feedback inside Dossyr, reply to your invitation email, or schedule a feedback conversation. Do not include passwords or other credentials.